1. Introduction
SupportKit ("we", "our", or "us") operates the SupportKit platform, including the SupportKit Dashboard at www.appsupportsdk.com and the SupportKit SDK. This Privacy Policy explains how we collect, use, and protect your information.
2. Information We Collect
We collect the following types of information:
- Account Information: Email address, name, and password when you create an account, or Google account information if you sign in with Google.
- Organization Data: Organization name and API keys associated with your account.
- Knowledge Base Content: Articles, FAQs, and other content you upload to power your AI support agent.
- End-User Conversations: Chat messages between your app users and the AI support agent, processed to provide support responses.
- Usage Data: Basic analytics about how you use the dashboard and SDK.
3. How We Use Your Information
- To provide and maintain the SupportKit platform
- To authenticate your identity and manage your account
- To process end-user support conversations using AI
- To improve our services and develop new features
- To communicate with you about your account or service updates
4. Third-Party Services
We use the following third-party services to operate our platform:
- AI Model Providers: We use third-party AI models to generate support responses. Conversation data is sent to our AI providers for processing.
- Google OAuth: For optional Google sign-in authentication. We receive your name and email from Google.
- Railway: Cloud hosting provider for our backend infrastructure.
5. Data Storage and Security
We store your data securely using industry-standard encryption and security practices. Passwords are hashed using bcrypt. API keys are generated using cryptographically secure random bytes. All data is transmitted over HTTPS.
6. Data Retention
We retain your data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and data
- Export your data in a portable format
8. Children's Privacy
SupportKit is not directed at children under 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at babs@wanyekitech.com.